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Avaya 6201.1

6201.1

Exam Code: 6201.1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Aug 20, 2026

Q & A: 55 Questions and Answers

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Avaya 6201.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ACD, Call Routing & Vectoring25%- Call treatment and routing logic
- ACD, hunt groups and skill assignment
- Vector programming and VDN configuration
Topic 2: Avaya Call Management System (CMS) Overview & Architecture20%- CMS architecture and components
- Data collection and reporting principles
- CMS installation and setup
Topic 3: Avaya Aura Communication Manager Fundamentals25%- System architecture and integration
- Licensing and feature overview
- SAT administration basics
Topic 4: Reporting & Performance Management15%- Real-time and historical reporting
- Service level and agent performance analysis
- CMS Supervisor administration
Topic 5: Maintenance, Troubleshooting & Best Practices15%- Backup, restore and system health checks
- Common implementation issues and fixes
- Diagnostic tools and log review

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Vector queuing priority
B) Reserve Agent
C) Service Objective
D) Predicted Wait Time


2. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Integrated
B) Local
C) Adjunct
D) External


3. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Silver
C) Premium
D) Elite with EAS


4. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) BCMS holds data longer than CMS
C) BCMS records the call at the start of the call, and CMS records the call at the end.
D) CMS records the call at the start of the call, and BCMS records the calf at the end


5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) The /cms/install/logdir/admin. log shows a link is operational.
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) From the CMS menu. Maintenance Connection Status shows a link operational.


Solutions:

Question # 1
Answer: B,D
Question # 2
Answer: A
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: A,B,E

6201.1 Related Exams
6207.1 - Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam
6207 - Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam
3305 - Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
72200X - Avaya Aura® Core Components Support Exam
3102.1 - Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam
Related Certifications
Avaya Aura Administration
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