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Apple 9L0-010

9L0-010

Exam Code: 9L0-010

Exam Name: Macintosh Service Certification Exam

Updated: Jun 03, 2026

Q & A: 94 Questions and Answers

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About Apple 9L0-010 Exam

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Apple Macintosh Service Certification Sample Questions:

1. Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

A) You do not hear any fan or drive noise.
B) The power button or power indicator does not light up at all.
C) You cannot connect to the Internet.
D) The cursor is frozen and the system is unresponsive.
E) You do not hear a startup chime.


2. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty LCD panel
B) Faulty power supply
C) Faulty video card
D) Faulty optical drive


3. You are removing the main battery from MacBook Pro 17" Early 2009 model. Which of the
following is best practice when handling this.

A) Recover any puncture or tear into the soft mylar with copal
B) Hand the best with one hand, pressing between the soft
C) Hold the battery carefully by its edges only
D) Hand the best any way, it does not matter


4. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Connect the system to external speakers to check for sound output
B) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
C) Open the hard disk drive to check for scratches or dust inside
D) Look for cracks, dents or scratches on the exterior of the system
E) Check for any unusual odors coming from the system, which might indicate spill damage


5. Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO

A) AppleCare name
B) Mac OS version
C) Installed memory
D) Warranty status
E) Number of USB ports


Solutions:

Question # 1
Answer: A,B,E
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: D,E
Question # 5
Answer: A,D

9L0-010 Related Exams
9L0-314 - Apple Hardware Recertification exam
9L0-010J - Macintosh Service Certification Exam (9L0-010日本語版)
9L0-012 - Mac Service Certification Exam
MAC-16A - ACMT 2016 MAC Service Certification
9L0-066 - OS X Yosemite Troubleshooting Exam
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