Cisco 300-830

Experience can be exchanged between users

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Various forms of memory

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Efficient product maintenance team

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A. 1000 requests per minute
B. 300 requests per second
C. 1800 requests per minute
D. 30 requests per second
E. 300 requests per minute

Question #2
An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A. Authorize nodes.
B. Create entry points.
C. Create templates for digital channels.
D. Create channel assets.
E. Onboard the company.

Question #3
Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A. Desktop
B. Browser
C. Extension
D. Agent DN

Question #4
A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A. Navigation
B. Panel
C. Persistent
D. Headless

Question #5
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A. Check the SIP trunk status on the customer's Session Border Controller.
B. Verify that the Webex Contact Center channels are associated.
C. Review the Webex Contact Center Analyzer that checks the call logs.
D. Review the Webex Contact Center Queues configuration.

Solutions: