EXIN ITILFND_V4

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Experience can be exchanged between users

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Various forms of memory

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is required by all service desk staff?

A) Demonstration of emotional intelligence
B) Root cause analysis skills
C) Knowledge of telephony technology
D) Excellent technical knowledge

2. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Event
B) Problem
C) Change
D) Known error

3. What is a user?

A) The role that defines the requirements for a service
B) The role that directs and controls an organization
C) The role that uses services
D) The role that authorizes budget for service consumption

4. Why should a service level manager carry out regular service reviews?

A) To ensure continual improvement of services, so that they meet the evolving needs of service consumers
B) To capture information about service issues and performance against agreed goals
C) To collect information about service consumer goals and objectives
D) To ensure that agreements are written simply and are easy to understand

5. Which statement about the inputs and outputs of the value chain activities is CORRECT?

A) The organization's governance will determine the inputs and outputs of each value chain activity
B) Each value chain activity receives inputs and provides outputs
C) Inputs and outputs are fixed for each value chain activity
D) Some value chain activities only have inputs, whereas others only have outputs

Solutions: