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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Device as a Service (DaaS) Fundamentals | - Customer pain points addressed by DaaS - Lifecycle management approach (procurement, deployment, support, refresh) - DaaS value proposition and business outcomes |
| Solution Design and Customer Scenarios | - End-user computing lifecycle optimization - Mapping customer requirements to DaaS offerings - Operational efficiency and IT cost reduction scenarios |
| Sales Positioning and Competitive Differentiation | - Competitive comparison and value messaging - Target customer segments and use cases - Positioning HP DaaS vs traditional device procurement |
| Implementation and Service Delivery Overview | - Refresh cycles and asset lifecycle management - Device management and support processes - Deployment models and rollout considerations |
| HP DaaS Offer Structure | - Service levels and support components - Hardware, services, and software bundling - Financing and subscription-based models |
HP Selling HP Device as a Service 2018 Sample Questions:
Question #1
What is an end-user productivity issue that could indicate an opportunity for HP DaaS?
A. a need for end-user training to enhance Microsoft Office application skills
B. a high proportion of mobile employees who need to be monitored to ensure they are on the job
C. device reliability issues from an aging device fleet that cause end-user downtime
D. poor access to timely information
Question #2
Which sequence correctly describes features included with HP DaaS Analytics and Proactive Management in the HP DaaS Standard plan?
A. dashboard with actionable reports, HP Service Experts, and predictive analytics for HP devices
B. HP Service Experts, end-user self-help, and bulk device enrolment
C. dashboard with actionable reports, Windows password recovery, and predictive analytics for HP devices
D. predictive analytics for HP devices, health monitoring, and bulk device enrolment
Question #3
When qualifying the opportunity for HP DaaS, what are the three correct considerations to evaluate? (Select three.)
A. your ability to fulfil the customer's needs
B. resources needed to see the sales process through to end
C. the opportunity in terms of your sales targets
D. whether you have a plan to win against the competition
E. the size of the deal
F. how ready is the customer to buy
Question #4
In a conversation with a CTO, what would be the correct response to describe how devices provide analytics to the DaaS Analytics and Proactive Management service?
A. To provide device analytics, a lightweight software client app is installed on all registered mobile devices, while local domain policies are used for all registered desktops and laptops.
B. Users with registered devices are required to call IT support to arrange a daily Remote Assistance session so that IT can collect device analytics.
C. The HP DaaS service utilizes a lightweight software client app that is deployed to all registered devices, enabling them to provide analytics to HP DaaS.
D. A registered device must be connected to the corporate LAN to provide device analytics.
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A | Question #3 Correct Answer: A,C,E | Question #4 Correct Answer: D |



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