HP HP2-H27

Efficient product maintenance team

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Experience can be exchanged between users

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Various forms of memory

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What can you do to optimize communication over a wireless LAN?

A) Shut-down unused computers to open additional bandwidth for the troubled computers.
B) Configure the wireless router for dual band 802.11n communication
C) Place the antennas facing away from the user and free of obstructions.
D) Use HP Wireless Assistant (HPWA) to boost the connection to the wireless adapter.

2. What is the correct way to clear the CMOS memory on an HP notebook?

A) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.

3. How can electrostatic discharge harm computer equipment?

A) The discharge can contain enough power to alter the device parameters or melt silicon junctions.
B) Electrostatic shock can cause the CPU to overclock and overheat the computer.
C) Electrostatic shock can travel through the device to an external ground point and start the circuit board on fire.
D) The discharge can modify critical ground points causing other components inside the computer to malfunction.

4. All HP commercial computers come with a basic software technical support warranty of what length?

A) 1 year
B) The length of the hardware warranty
C) 180 days
D) 90 days

5. Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

A) HP QuickLook
B) HP Performance Advisor
C) HP Power Assistant
D) HP QuickSync

Solutions: