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Nortel 920-181 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CallPilot RIS.5.0 Overview and Architecture | 20% | - Integration with Communication Server 1000 - Software architecture and operating system - System components and hardware platforms |
| Topic 2: Installation and Commissioning | 25% | - Pre-installation requirements and planning - Hardware installation and cabling - Keycode licensing and activation - Software installation and configuration |
| Topic 3: Maintenance and Troubleshooting | 20% | - System monitoring and diagnostics - Common fault isolation and resolution - Software updates and upgrades - Backup and restore procedures |
| Topic 4: Configuration and Provisioning | 25% | - Integration with PBX and telephony interfaces - System parameters and network settings - Messaging services configuration - User and mailbox setup |
| Topic 5: Security and Management | 10% | - Access control and user authentication - System security policies - Performance optimization |
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