Salesforce AP-207

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

Question 1

Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A. Accounts with RecordType Service are used to represent B28 customers
B. Accounts with RecordType Consumer are used to represent B2C customers
C. Person accounts are used to represent B2C customers.
D. Accounts with RecordType Business are used to represent B2B customers.

Question 2

The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
Choose 3 answers

A. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
B. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
C. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
D. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.

Question 3

An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

A. A picklist attribute can be configured and associated to the base object type.
B. A Velocity Picklist can be configured and related to Produc12 object
C. A picklist attribute can be configured and associated to each product individual^
D. A picklist field can be added to the Prodoct2 object

Question 4

Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

A. Work Order. Work Order Line Hem, Service Appointment, Work Type
B. Work Order. Work Type. Service Appointment. Service Territory
C. Work Order. Work Order Line item. Service Territory. Work Type
D. Work Order. Work Order Line Item Work Procedure. Work Plan

Question 5

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A. Configure custom OmniScripts and FlexCards to cover the requirements.
B. Configure the Energy and Utilities Contact Center Console available m the process horary
C. Assign the relevant lightning pages to the energy company's service agent user profile
D. Configure a custom Salesforce Service Cloud console.

Solutions: