Salesforce Plat-UX-102

Various forms of memory

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Experience can be exchanged between users

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Efficient product maintenance team

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A) Design a workshop for the team to slow down and think through the potential consequences of
B) Release the project as intended knowing customer feedback will force the concerns to be
C) Create a provocative presentation showing how strategies like these will lead to unhealthy

2. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A) Facilitate a workshop on ideating and sketching with the core team members.
B) Invite the developers to lead the conversation for synthesis and persona development.
C) Conduct interviews with developers to gather insights on process approaches.

3. A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?

A) Add the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.
B) Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,
C) Share research insights to build a deeper understanding and urgency around the problems to solve.

4. A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A) Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
B) Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
C) Share prototypes of different interface directions with 100 people who regularly use their bank's app.

5. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Sync an Excel file with Salesforce Connect.
B) Use In-App Guidance and invest in change management.
C) Customize Sales Cloud to mimic existing sales process.

Solutions: