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Microsoft 070-404

070-404

Exam Code: 070-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Jul 29, 2026

Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Reporting and Data Warehouse- Reporting configuration
  • 1. SSRS integration
    • 2. Standard and custom reports
      Service Catalog and Request Fulfillment- Service offerings
      • 1. Service request workflows
        • 2. Request offerings configuration
          Configuration Management Database (CMDB)- Service asset and configuration items
          • 1. Discovery and synchronization
            • 2. CI classes and relationships
              Security and Access Control- User roles and permissions
              • 1. Role-based access control (RBAC)
                • 2. Active Directory integration
                  Deploying and Configuring System Center Service Manager- Installation and initial configuration
                  • 1. Service Manager management server setup
                    • 2. Prerequisites and system requirements
                      - Management packs configuration
                      • 1. Service Manager data warehouse integration
                        • 2. Importing and customizing management packs
                          Service Desk and Incident Management- Incident management workflow
                          • 1. Incident lifecycle configuration
                            • 2. Work item templates and queues
                              - Problem management
                              • 1. Root cause analysis processes
                                • 2. Problem record handling

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