Avaya 2M00001A

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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should ask Avaya to pay the money to get the payments released.
B) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
C) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
D) The Partner should report the matter to their own management.

2. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
B) Provides reporting and analytic tools to track caller behavior for continuous improvement.
C) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
D) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.

3. DRAG DROP
Match the objection statement on the left to the objection type on the right. (Click and drag the objection type on the right to the corresponding objection statement on the left.)

4. Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
C) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D) Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

5. True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A) True
B) False

Solutions: