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Nortel 920-162

920-162

Exam Code: 920-162

Exam Name: Callpilot 4.0 installation and maintenance exam

Updated: Jul 31, 2026

Q & A: 65 Questions and Answers

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Nortel 920-162 Exam Syllabus Topics:

SectionObjectives
Topic 1: CallPilot Architecture and Components- System architecture overview
  • 1. Software components and services
    • 2. CallPilot hardware and server components
      - Telephony integration
      • 1. PBX integration concepts
        • 2. Voice messaging system connectivity
          Topic 2: Installation and Configuration- System installation
          • 1. Hardware setup and prerequisites
            • 2. Software installation procedures
              - Initial configuration
              • 1. System initialization and licensing
                • 2. Basic voice mailbox configuration
                  Topic 3: System Administration- User and mailbox management
                  • 1. User profile administration
                    • 2. Mailbox creation and maintenance
                      - Feature configuration
                      • 1. Call routing configuration
                        • 2. Auto-attendant setup
                          Topic 4: Maintenance and Troubleshooting- Fault resolution
                          • 1. Common system issues
                            • 2. Recovery procedures
                              - System monitoring
                              • 1. Log analysis and diagnostics
                                • 2. Performance monitoring tools

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