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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
| Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question #1
A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.
Considering the number of users, what license types should they consider using?
A. Channel Account
B. Partner Community
C. Customer Community Plus
D. Customer Community
Question #2
A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployment claims and currently uses Agentforce Public Sector to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for unemployment benefits.
Which two Decision Explainers can be utilized?
A. Housing loan eligibility checks
B. Person Loans
C. Individual and business application fees
D. Car Loan
Question #3
A government agency is planning for a project implementation. The project has to comply with regulations for storing protected health information (PHI).
What are two different Salesforce security tools that can be used to meet this requirement?
A. Field Audit Trail
B. Setup Audit Trail
C. Platform Encryption
D. Event Monitoring
Question #4
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Agentforce Public Sector. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Agentforce Public Sector functionality, what configuration should the Technical Consultant use to meet the requirements?
A. Use a custom object for the Complaint with a lookup relationship to Case.
B. Use the Complaint Case and Case objects.
C. Use the Public Complaint and Case objects.
D. Use record types on Case, one for the constituents and one for internal staff
Question #5
A government agency wants to automate the validation of an applicant ' s date of birth from a driver ' s license or passport.
Which features are required to automate the validation of the date of birth?
A. Content
B. Intelligent Form Reader
C. Attachments
D. Files
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A,C | Question #3 Correct Answer: C,D | Question #4 Correct Answer: C | Question #5 Correct Answer: B |



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