SAP C_BOSUP_90

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A note needs to be created based on the result of the investigation.
B) Trace files require further analysis.
C) The message requires further qualification.
D) A fix is required.

2. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
B) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
C) Prove to the customer that they are wrong.
D) If you were the customer you would be happy with the answer provided.

3. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 End-to-end Root Cause Analysis
B) Access to SAP Notes database
C) SLA based delivery
D) 24*7 support advisory interaction

4. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Is available 24*7 by phone or email.
B) Develops a service plan.
C) Liaises with the end customer of the Partner to assist with the booking process.
D) Acts as a single point of contact for partner needs within the partner Edge framework.

5. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Adjustment of HTTP Log Parameter
B) Configuration of DBA Cockpit
C) Implementation of benchmarking procedures
D) Redirection of system calls to SAP Support Backbone

Solutions: