SAP C_C4C14_1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question #1
What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A. Select the channel type
B. Set up access to social media account
C. Set up service level determination for social media channel
D. Maintain Next Ticket configuration
E. Create and schedule social media import run

Question #2
Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A. Internal order
B. Debit memo request
C. Sales order
D. Contract

Question #3
How do you prepare a ticket distribution rule in SAP Cloud Service?

A. Set up Live Activity configuration
B. Maintain an activity plan
C. Create an assignment release run
D. Define a routing rule

Question #4
Which of the following functions can you perform using the Language Adaptation tool?

A. Translate extension field labels
B. Translate work center and view labels
C. Translate all buttons
D. Translate notes entered by a user

Question #5
Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A. Internal order
B. Debit memo request
C. Sales order
D. Contract

Solutions: