SAP C_C4HCX

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which of the following is a feature of SAP Master Data Integration?

A) Data consolidation
B) Central data governance
C) Data distribution
D) Data quality management

2. Which of the following can you use to explore released APIs?

A) SAP Application Interface Framework
B) SAP Business Accelerator Hub
C) SAP Integration Suite

3. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) They can assign a different team to the case.
B) They can escalate the case.
C) They can modify the Resolution Due On field.
D) They can change the service level determination rules.

4. You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.

A) Deliver
B) Source
C) Sell
D) Plan
E) Manufacture

5. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.

A) To reduce storage and operational costs by duplicating key customer data in both views.
B) To support both high-confidence and low-confidence data use cases within different business applications.
C) To maintain different views using weaker and stronger identifiers respectively.
D) To enhance the profile's visual appeal for end users.

Solutions: