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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order Management | 26% | - Service Order Creation and Processing - Service Order Status Management - Service Order Scheduling and Planning - Service Order Assignment and Routing |
| Topic 2: Mobile Application | 20% | - Real-Time Communication - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Offline Capabilities |
| Topic 3: Resource Management | 22% | - Technician Management - Travel and Route Optimization - Skill-Based Matching - Workforce Planning and Forecasting |
| Topic 4: Configuration and Integration | 16% | - Third-Party System Integration - Integration with SAP ERP and CRM - API and Web Services - SAP FSM System Configuration |
| Topic 5: Service Reporting and Analytics | 16% | - Service Performance Metrics - Custom Report Generation - Reports and Dashboards - KPI Monitoring and Analysis |
SAP Certified - SAP Field Service Management Sample Questions:
Question #1
RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
A. Customer service protocols
B. Marketing channels
C. Employee satisfaction
D. Tools
E. Processes
Question #2
What information is contained in the QR code?
Choose the correct answer.
A. A short URL pointing to the web page with the chat assistant
B. A link pointing to the Self Service Portal
C. A URI with the phone number of the responsible technician
Question #3
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A. Customer self service
B. Autoscheduling
C. Smartforms and feedback (checklists)
Question #4
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
A. True
B. False
Question #5
The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.
A. True
B. False
Solutions:
| Question #1 Correct Answer: D,E | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: A | Question #5 Correct Answer: B |
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