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HP HP2-N49

HP2-N49

Exam Code: HP2-N49

Exam Name: Selling HP Business Service Management Solutions

Updated: Aug 15, 2026

Q & A: 50 Questions and Answers

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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Solution mapping
  • 2. Opportunity identification
  • 3. Cross-selling and upselling
  • 4. Objection handling
Topic 2: Solution Integration- Integration within HP software portfolio
  • 1. Automation and orchestration
  • 2. Reporting and analytics
  • 3. Service management integration
Topic 3: HP Business Service Management Portfolio- HP BSM solution components
  • 1. Service health and availability
  • 2. Event and operations management
  • 3. Infrastructure monitoring
  • 4. Application Performance Management
Topic 4: Customer Business Challenges- Identifying customer needs
  • 1. Business pain points
  • 2. Risk and compliance considerations
  • 3. Operational challenges
Topic 5: HP Solution Positioning- Selling HP BSM solutions
  • 1. Value proposition
  • 2. Return on investment messaging
  • 3. Competitive differentiation
Topic 6: Business Service Management Fundamentals- Business Service Management concepts
  • 1. Business value of BSM
  • 2. IT service lifecycle
  • 3. Business-driven IT management

HP Selling HP Business Service Management Solutions Sample Questions:

1. Which element of the HP BSM solution enables the HP key differentiator known as "Universal Event Correlation"?

A) run time service model
B) transaction-based event correlation
C) performance and metric-gathering service plug-ins
D) stream-based event correlation


2. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) LOB manager for application support
B) HVP of applications
C) security analyst
D) QA test director
E) Windows administration manager
F) database administrator


3. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.


4. Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A) VP of operations
B) director of applications support
C) director of service management
D) director of distributed systems


5. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) performing real-time modeling of the IT infrastructure
B) consolidating operations monitoring into a "single pane of glass"
C) triage process improvements
D) enhancing the ability of IT to support business operations
E) service ticket automation
F) aligning the activities of IT with the strategic goals of the business


Solutions:

Question # 1
Answer: A
Question # 2
Answer: C,E,F
Question # 3
Answer: Only visible for members
Question # 4
Answer: A
Question # 5
Answer: A,B,F

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