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Microsoft MB2-866

MB2-866

Exam Code: MB2-866

Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration

Updated: Aug 24, 2026

Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security Model- Business units and teams
  • 1. Hierarchy and data access
    - Security roles and privileges
    • 1. Access levels and permissions
      • 2. Role-based security model
        Topic 2: Data Management and Integration- Integration concepts
        • 1. Web services and APIs overview
          - Data import/export
          • 1. Data migration tools
            • 2. Duplicate detection rules
              Topic 3: Customization of Entities and Attributes- Entity configuration
              • 1. Standard vs custom entities
                • 2. Entity relationships (1:N, N:N)
                  - Field and attribute customization
                  • 1. Business rules and validations
                    • 2. Field types and properties
                      Topic 4: Forms, Views, and UI Customization- Form customization
                      • 1. Form scripting basics
                        • 2. Form layout and sections
                          - Views and dashboards
                          • 1. System and personal views
                            • 2. Dashboard configuration
                              Topic 5: Business Process Automation- Business process flows
                              • 1. Stage-based process design
                                - Workflows
                                • 1. Workflow creation and configuration
                                  • 2. Automated processes and triggers
                                    Topic 6: Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
                                    • 1. Data model and storage concepts
                                      • 2. Server roles and components
                                        - Solution and deployment architecture
                                        • 1. On-premises deployment structure
                                          • 2. Customization lifecycle overview

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. You plan to delete an unmanaged Microsoft Dynamics CRM 2011 solution. What will be removed when you delete the solution?

                                            A) only the solution record.
                                            B) the solution record and all components referenced in the solution
                                            C) the solution record and all records of component types referenced in the solution
                                            D) the solution record and all dependencies of the solution.


                                            2. Which of the following statements about managed and unmanaged Microsoft Dynamics CRM 2011 solutions are true? (Choose all that apply.)

                                            A) Managed properties are enforced for unmanaged solutions.
                                            B) Managed solutions cannot be exported. Unmanaged solutions can be exported.
                                            C) Managed solutions can be exported. Unmanaged solutions cannot be exported.
                                            D) Managed properties are enforced for managed solutions.
                                            E) Managed solutions do not support Digital Rights Management (DRM). Unmanaged solutions support DRM.
                                            F) Managed solutions support Digital Rights Management (DRM). Unmanaged solutions do not support DRM.


                                            3. In Microsoft Dynamics CRM 2011, what are the default security settings for custom entities?

                                            A) All roles have no access.
                                            B) System Administrator and System Customizer roles have full access.
                                            C) System Administrator and System Customizer roles have read-only access.
                                            D) All roles have read-only access.


                                            4. You create a business unit in Microsoft Dynamics CRM 2011. You need to create a security role in the new business unit. The new security role will be identical to a security role that exists in another business unit. Both business units have the same parent business unit. What should you do?

                                            A) Link the existing security role to the new business unit.
                                            B) Create a custom security role in the new business unit.
                                            C) Share the existing security role with the new business unit.
                                            D) Copy and modify the existing security role.


                                            5. Which Microsoft Dynamics CRM 2011 field type cannot be enabled for data auditing?

                                            A) Currency
                                            B) Option Set
                                            C) Primary Key
                                            D) Two Options


                                            Solutions:

                                            Question # 1
                                            Answer: A
                                            Question # 2
                                            Answer: B,D
                                            Question # 3
                                            Answer: B
                                            Question # 4
                                            Answer: B
                                            Question # 5
                                            Answer: C

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