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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties

A) 2 and 3
B) 1 and 2
C) 1 and 4
D) 3 and 4

2. An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?

A) Resilient operations
B) Co-created value
C) Valuable investments
D) Fast development

3. An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A) By authorizing multiple application deployments per day
B) By using ChatOps to improve collaboration during deployment
C) By using blameless post-mortems to identify ways to improve deployments
D) By automating the deployment of infrastructure

4. An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?

A) Empower employees to mitigate risks associated with routine operational tasks
B) Ensure the governing body owns risks that present an existential threat
C) Establish automated controls to ensure compliance with security policies
D) Ask business unit managers to define their units' risk capacity and appetite

5. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

A) 2 and 3
B) 1 and 2
C) 1 and 4
D) 3 and 4

Solutions: