Peoplecert ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?

A) A/B testing
B) Regression testing
C) Static code analysis
D) Chaos engineering

2. A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

A) Assured conformance
B) Resilient operations
C) Co-created value
D) Fast development

3. A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A) A/B testing
B) Continuous testing
C) Definition of done
D) Minimum viable approach

4. An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?

A) By ensuring that an Agile software development lifecycle approach is adopted
B) By ensuring that new and changed application components meet agreed criteria
C) By ensuring that the organization's current and future needs are supported by effective solution proposals
D) By ensuring that the applications continually meet the organization's requirements and quality criteria

5. A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?

A) Deployment management
B) Service design
C) Relationship management
D) Service validation and testing

Solutions: