Peoplecert ITIL-4-MSF

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question #1
When service provider teams fulfil a service request, they need to control that all steps of the service request model are completed successfully. Which software tools help to perform this control?

A. Analysis and reporting tools
B. Publishing tools
C. Monitoring and event management tools
D. Social media

Question #2
A service provider is experimenting with artificial intelligence (AI) capabilities to improve event correlation and impact assessment. The previous monitoring and event management records provide sufficient technical data to `tech' the AI. However, some human input is required. What aspect of correlation and impact analysis are MOST LIKELY to need an input from the service provider's members?

A. Impact of events on the system performance
B. Anomalies that arc not apparent to humans
C. Performance and capacity thresholds
D. Impact of events on the service and business context

Question #3
What management practice is involved in providing users with descriptions of the service requests available to them?

A. Change enablement
B. Service catalogue management
C. Incident management
D. Problem management

Question #4
Which practice provides `service health criteria' as an input to the `monitoring planning' process?

A. Service design
B. Service catalogue management
C. Capacity and performance management
D. Availability management

Question #5
Which of the following is NOT a benefit of knowing the current status of services and service components?

A. Ability to perform operational activities that are required to ensure that service components are performing optimally
B. Ability to respond appropriately to service-impacting events that have already occurred
C. Ability to take proactive actions to prevent future adverse events from occurring
D. Ability to filter the vast amount of monitoring data which can be collected through the monitoring tools

Solutions: