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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
| Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
| Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?
A. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides
B. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides
C. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides
D. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides
Question 2
Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group's progress. However, the group's leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?
A. By Request
B. Open
C. Invite Only
D. Hidden
Question 3
Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?
A. Convert the group DM to a private channel, and then invite the new members.
B. Continue using the group DM, and invite the new members to it.
C. Start a new group DM with only the new members of the team.
D. Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
Question 4
You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.
You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?
A. Pro, Business+, and Enterprise Grid
B. Business+ and Enterprise Grid
C. Free, Pro, Business+, and Enterprise Grid
D. Enterprise Grid only
Question 5
A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.
A. True
B. False
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A |



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