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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information |
| Topic 2: Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices |
| Topic 3: OmniScripts | 27% | - Map business processes to OmniScript components - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements |
| Topic 4: Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A client wants a survey OmniScript to be available in English, Spanish, and French. The logic is identical, but the labels and picklist values must be localized. How should the OmniStudio Consultant evaluate the most maintainable design?
A) Create one OmniScript. Use Salesforce Custom Labels for all text elements and define the translations.
B) Use a Data Mapper to fetch translated text from a custom object.
C) Create three separate OmniScripts: Survey_ENG, Survey_SPA, and Survey_FRE, to ensure translation accuracy.
D) Use the Google Translate API in real time.
2. How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
A) Configure the Save property
B) Configure a ResumeStep
C) Use a DataRaptor Post Action
D) Use an Integration Procedure
3. A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers
A) OmniScript
B) DataRaptor Load
C) DataRaptor Turbo Extract
D) Integration Procedure
E) FlexCard
4. A consultant is asked to build a solution where a customer service agent can view an account's full case history, active subscriptions, and quickly launch a "Renew Subscription" process from one screen. What combination of OmniStudio tools best fits this requirement?
A) A single Calculation Procedure
B) A DataRaptor Load only
C) FlexCard for the summary view with an Action element launching an OmniScript for renewal
D) Multiple unrelated Visualforce pages
5. Which two statements about OmniStudio's Data Mapper (DataRaptor mapping) capabilities are true? Choose 2 answers
A) Nested/related object data can be flattened into the output JSON
B) Data Mapper cannot handle nested JSON structures at all
C) Field mappings can only map one-to-one without any transformation
D) Field mappings can apply formulas during extraction or transformation
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B,C,D | Question # 4 Answer: C | Question # 5 Answer: A,D |



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